AboutGaiaITES
Gaia ITES is a California headquartered business & knowledge outsourcing firm. We deliver innovative, quality-driven, customer service solutions, across all industry segments. Using the most advanced technology, comprehensive insights, and domain experts for each account, Gaia ITES is able to provide a multi-channel approach via voice, live chat, e-mail and social media engagement.
Since 2001, Gaia ITES has helped businesses worldwide manage their front and back office needs affordably and efficiently with customized solutions to fit every challenge and any budget. From call center services to virtual assistance to lead generation needs and beyond, we've worked closely with large and small businesses around the world, creating innovative ways to enhance the relationships they have with their customers.
Customer Service.
"In the world of Internet Customer Service, it's important to remember your competitor is only one click away."
Read moreLead Generation.
"Outbound telemarketing is $500 billion a year business and is still the most effective way of reaching your audience."
Read moreIT Services.
"In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts." - Jeff Bezos
Read moreBack Office Services.
Around 73% of human resource and 60% of the knowledge needed for 'customer experience' resides in the back office. - European Business Review
Read moreOur Achievements.
4500
Clients.
2 Million +
Transactions processed.
16 years +
Domain expertise.
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WHAT WE OFFER
1. Cost Effective Service.
To delight clients by providing impeccable quality, value and a platform for exponential growth in a wide range of domains and verticals at the most competitive price.
2. Exceptional Quality
To provide international enterprises with a partnership proposition that delivers exceptional quality in our service delivery.
3. Long Lasting Association.
To grow in parallel with our clients, building customized solutions for them.
Skill Source was recommended to our company as a cost effective solution to our networking and computer support. In our business, we need to keep 27 retail stores up and ready to process orders, schedule deliveries, and manage inventory flow in and out of our central distribution center. Our business requirements include server maintenance in the leased San Diego Co-location, to keeping our network up and running from San Diego to Oregon corporate center as well as our stores. When we relocate stores Skill Source provides the necessary support for our people to install all of our networking equipment as well as helping to set-up our terminals and printers. Whatever concerns I had about retaining services from another country has been put to rest by this teams' amazing ability to diagnose our issues and resolve them. We are fortunate to have the SkillSource team as our support organization.
A leading bed and mattresses store chain
SkillSource helped us achieve new levels in our lead generation campaign. Great support and responsiveness, reacts to feedback quickly and they took losses just to suit our budget. Quality as expected. We had regular communication with the team and were provided daily reports, call recordings and qualified leads. Helped us achieve our goals of reaching new target customers and expand into new territories. Will definitely be using for more!
A truckload transportation company
A pleasure to work with. They were very responsive, collected a very good understanding of what I was looking for and were constantly checking in to verify they were doing what I needed. I would highly recommend SkillSource as they have exceeded my expectations. The SkillSource team defines the rationale for outsourcing/offshoring.
A marketing survey firm
Personally I love SkillSource! They have helped me take my company to the next level. Our teams lacked the scalability and skillsets we needed to accommodate our recent growth over the last two years. SkillSource helped solve this. I am a huge advocate of outsourcing at this point. What impressed me most was the fact that the SkillSource team was very enthusiastic, learned all they could and adapted to our market's needs extremely well. In fact they are honestly better than many of my in-house employees which is a shame.
A leading Canadian Internet Service Provider