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About Us

A few words about us


Gaia ITES is a California headquartered business & knowledge outsourcing firm. We deliver innovative, quality-driven, customer service solutions, across all industry segments. Using the most advanced technology, comprehensive insights, and domain experts for each account, Gaia ITES is able to provide a multi-channel approach via voice, live chat, e-mail and social media engagement.

Since 2001, Gaia ITES has helped businesses worldwide manage their front and back office needs affordably and efficiently with customized solutions to fit every challenge and any budget. From call center services to virtual assistance to lead generation needs and beyond, we've worked closely with large and small businesses around the world, creating innovative ways to enhance the relationships they have with their customers.

Customer Service.

"In the world of Internet Customer Service, it's important to remember your competitor is only one click away."

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Lead Generation.

"Outbound telemarketing is $500 billion a year business and is still the most effective way of reaching your audience."

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IT Services.

"In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts." - Jeff Bezos

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Back Office Services.

Around 73% of human resource and 60% of the knowledge needed for 'customer experience' resides in the back office. - European Business Review

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Our Achievements.



2 Million +

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16 years +

Domain expertise.


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1. Cost Effective Service.

To delight clients by providing impeccable quality, value and a platform for exponential growth in a wide range of domains and verticals at the most competitive price.

2. Exceptional Quality

To provide international enterprises with a partnership proposition that delivers exceptional quality in our service delivery.

3. Long Lasting Association.

To grow in parallel with our clients, building customized solutions for them.