“Because your customers deserve to speak to a live person!”
Customers today want the very most and the very best for the very least amount of money, and on the best terms. Only the individuals and companies that provide absolutely excellent products and services at absolutely excellent prices will survive. -Brian Tracy
In today’s competitive business scenario, companies are offering similar products with very little differentiation. The only way you stand out is by providing excellent after-sales support. Customers have become more demanding over the years and hence, you need a partner that helps you provide 24×7 support. Every time customers call, they expect to speak to a person and not a machine. How you differentiate yourself from your competition goes to establish how fast you grow! Not only that, you also need to ensure that you keep your costs under control and still maintain high quality service. It makes sense to outsource your helpdesk services to experts who serve your customers with a lot of enthusiasm and motivation, round the clock. You need real people with real-time solutions for all your customer needs.
At GAIA ITES, our experienced and reliable executives attend to your customers with dedication, enthusiasm, and correct knowledge. Our emphasis on continuous learning and building efficient systems ensures that your customers go back delighted. Additionally, our associates are skilled in up selling and cross selling of products and services, depending on the customers’ requirements. We have excelled for more than a decade in providing helpdesk services to clients across the globe and have helped our partners achieve the highest levels of customer satisfaction.
Helpdesk, as the name suggests, is a 24×7 reliable service that speaks to customers whenever they have an issue, wherever they call from. Whether your customers are looking for highly technical information on your product’s specifications, step-by-step instructions on how to operate something, troubleshooting assistance, payment support, feedback, or registering a complaint, GAIA ITES promises them instant, cheerful, and real time assistance.
And since your customers deserve better than talking to a machine, we’ll promise you just that. Helpdesk assists organizations in increasing their ‘First Call Resolution’ and reducing contact handling time and call volumes, through best practices and tools adopted over the years.
We understand that your organization needs to go above and beyond to provide customized solutions to meet your customer requirements. In addition, to support services over the phone, we provide chat, email, and social media engagement over the lifecycle of your customer engagement. Right from product and service activation, we provide Tier 1/2/3 support, service installation and coordination, and escalation services for retail and enterprise customers. In short, Helpdesk is your customer’s one stop shop for assistance! Given below are the details of some of our services:
GAIA ITES Helpdesk: Covering all your Customer needs
Why choose the GAIA ITES Helpdesk?
- We have been providing support services across a number of industries for the last 12 years.
- We assure you of accurate technical know-how, mature processes, and a skilled workforce.
- Our executives are trained on cultural sensitivity, neutral accents, and correct product knowledge, ensuring that they can cater to a wide range of customers.
- We track and engage with your customers on Social Media platforms to generate feedback about your company’s products or services.
- We swiftly address grievances and complaints.
- Our executives are skilled in Cross Selling and Up Selling of products and services to help you increase your customer base.
- We give a lot of weightage to online knowledge transfer, identifying and addressing training needs, and proactive performance monitoring of our executives to enhance the customer experience.