From Customer Satisfaction
To Customer Delight
Back Office Services
To reduce your OpEx by 60%
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Customer Service

“In the world of Internet Customer Service, it’s important to remember your competitor is only one click away.”

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Lead Generation

“Outbound telemarketing is $500 billion a year business and is still the most effective way of reaching your audience.”

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IT Services

“In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.” – Jeff Bezos

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Back Office Services

Around 73% of human resource and 60% of the knowledge needed for ‘customer experience’ resides in the back office. – European Business Review

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laquoOur teams lacked the proper back end admin support we needed to accommodate our recent growth over the last two years. Gaia helped solve this. What impressed me most was the fact that Gaia had no previous experience in the publishing industry (as far as I know) but overcame this and learned all they could and adapted to our market’s needs extremely well.  raquo

–Owner, A top Media & Publishing house in London, UK

laquoWe have had nothing but great experiences with Gaia. We have been with them, for over 7 years now. No regrets. This is an outsourcing company with great management using best practices. Moving Back Office Processes to Gaia has allowed my company to be competitive. They have wowed all my international clients.  raquo

–Head Operations, World’s top Airlines Services Provider

laquoWe value our relationship with Gaia and hold in high regard the skills of their managers and staff. They have been adaptive to our changing needs & are very professional with timely delivery. They have made our sales team more effective with their total understanding of the sales support function in our industry.  raquo

–Senior VP, Leading Auto Manufacturer in Texas, USA

laquoOur company is totally dependent on the high quality claim verification and processing services offered by Gaia ITES. They analyze, verify, assign and process several hundred claims every day and our business wouldn’t have been as efficient, if they were not our partners in this endeavor.  raquo

–Sales Head, Leading insurance provider In CA, US